End User Computing Analyst

We are looking for a detail-oriented End User Computer Analyst to provide top-tier technical support and solutions to our internal teams. In this role, you will troubleshoot, resolve, and manage a wide range of IT issues, ensuring smooth operation of desktop systems, software, and hardware for end users. If you’re skilled in problem-solving, have a strong understanding of computer systems, and are passionate about delivering excellent customer service, this could be the perfect opportunity for you!

What you will be doing

• Provide 1st and 2nd line support for all internal staff with Desktop/Laptop and phones issues.
• Recording and responding to incidents and service requests from the business, suppliers and service teams within agreed operational and service levels.
• Retaining ownership of issues from being reported through to final resolution, managing relationships with other 2nd line evoke support teams and external suppliers, keeping affected parties informed of status and progress; where issues cannot be resolved, manage the escalation process to internal / external resolver teams.
• Performing root cause analysis and proactively owns and drives improvements to resolution.
• Creating and maintaining existing knowledge base.
• Responsible for the installation, maintenance and distribution of both generic and bespoke software used within the evoke organisation.
• Responsible for the installation, maintenance and distribution of all client hardware, including printers, scanners, phones, desktops, laptops, etc.
• Providing outstanding customer service while responding and restoring service (implementing techniques of incident and problem matching to restore service quickly by applying known error workarounds).

Who we are looking for -

We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will:

• Fantastic customer service skills
• An understanding of IT support
• Good working knowledge of ITIL processes, proven skills in working in an ITIL incident/problem/change environment
• Microsoft office suite proficient

What we offer -

Our roles offer more than just a job, you’ll become part of the evoke family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer:

• Financial: You’ll be compensated a competitive base salary and benefits.
• Healthcare: We prioritise your health and well-being, offering fully paid private healthcare via Lux Med.
• Life assurance: Safeguarding your financial future and offering peace of mind with a company-sponsored life assurance plan.
• Wellbeing events: Including workshops, webinars; Psychological Helpline for you and your loved ones; access to psychological platforms such as Unmind.
• Social activities: We love a chance to share knowledge and have fun, coordinating meetups, quality questions events and hackathons.
• Free parking: You’ll have access to underground parking space for cars, motorcycles and bikes.
• Other perks: Fully paid Multisport passor MyBenefit cafeteria points, employee referral program, and an extra day off for your birthday. We also offer free English and Polish classes for our colleagues!

More about evoke

We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke.

At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.

Our office sits on Kotlarska and our brilliant building has a range of different workspaces, hangouts and breakout areas to suit your every need. Situated in the centre of Krakow next to Vistula river we’re in the heart of one of the world’s most iconic cities. There are plenty of parks to explore, you can enjoy a walk along Planty, or go to Kociuszko Mound to admire the city from above. With a hive of culture on your doorstep, you’ll be spoilt for choice. In fact, why not have a sneak peek around our office with Street View and see if you can picture yourself here.

Apply

At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.

Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.

Apply today to kickstart your application with the evoke Family!